In the example of the complaint letter, how much does she what to refund？A．$20.B．$36.99.C．

In the example of the complaint letter, how much does she what to refund？

A．$20.

B．$36.99.

C．$4.99.

D．$32.

请帮忙给出正确答案和分析，谢谢！

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